A NETWORKED WORLD SEMINAR

• Recognize and understand the significant potential of ICT tools. 
• Train professionals capable of applying and maximizing the benefits of the new digital tools. 
• Teach proactive professionals how to promote a culture of continuous improvement and innovation. 

• CEO and C-level officers.
• Directors, division directors.
• Heads of department, organization, and operations managers.
• Consultants, engineers.

• Workshops with active student participation  
• The speaker presents a concept and opens a debate with the students, encouraging collective reflection. 
• It is facilitated a wide bibliography. .
• Practical case studies.

1.- The environment. 

• The demographic environment.
• The social environment. 
• The technological environment. 
• The “psychological” environment.

2.- The nervous system of the enterprise. What happens when it doesn’t work properly?

3.- False myths about technology. It is a commodity.

4.- Multimedia communication.

• Channels of persuasion.
• The age of the image. 
• Communication channels.
• How to choose the best cannel for each communication? 

5.- Unified Communications and collaboration (UC2)

• What does UC2 mean and what does it bring?
• The concept of Presence.
• Improvement of the personal productivity.
• Improvement of the business processes thanks to UC2.

6.- Communications based process automation (CBPA)

• What does CBPA mean and what does it bring?
• What is his potential? 

7.-  Industry 4.0.

• Remote control. Telemetry.
• Preventive maintenance. 
• Process optimization.

8.- Multimedia and Multichannel Customer Interaction Centers.

• Why do people complain about Call Centers? 
• Routing and processing of communications. 
• Who must attend each communication?
• The Web 3.0
• Which channels must I use?
• Integration with social media.
• Integration with mobile apps.
• Bots and non-human response. AI interaction.

9.- Mobility. 

• BYOD: Bring your own device. 
• MDM: Mobile Device Management
• WTEM: Economic management. 

10.- The cloud 

• Basic concepts of IT infrastructure architecture in the cloud. 
• Legal aspects.

11.- Promotion of new digital tools. 

•  Why don’t we use the full potential they bring?
• Cutting-edge strategies for users’ training.

12.- Justification of investments in ICT. 

• ROI calculation.
• Soft$ and Hard$.
• CAPX or OPEX. 

Two 3-hour sessions