TEM course content | ARGELICH NETWORKS MANAGEMENT SERVICES S.L.

TEM COURSE CONTENT

OBJECTIVE

To train professionals capable of optimally managing telecommunications costs—voice and data, fixed and mobile, national and international—so they can obtain the best terms, avoid cost overruns due to misuse or mismanagement, and contracting deficiencies, and accurately allocate costs to the various departments.
To train professionals in leading the negotiation and renegotiation processes for telecommunications and IT infrastructure service contracts.

addressed to:

Information systems managers and executives.
IT purchasing managers.
Consultants, controllers, and auditors

METHODOLOGY

Workshops with active student participation.
Practical case studies.

PROGRAM

1. What is an efficient TEM service?

Components of a TEM service.
Launching a TEM service.
Ongoing TEM. Day-to-day management.
KPIs.
Available software tools.
User relations.

2. Fixed voice communications services.

What do we contract?
How are they priced? Fixed and variable costs. Types of traffic.
Risks of cost overruns. How can we detect them?
What do we save with VoIP?
Market evolution. Future trends.

3. Mobile communications services.

What do we contract?
Smartphones, MDM, and BYOD.
Risks: data roaming.
Handsets: free or subsidized?
Market evolution

4. WAN data networks.

SD-WAN.
VPN Networks.
Carrier Ethernet Services.
Capacity and throughput.
Network management.
Network migration.
Data network renegotiation.
Global network service providers.

5. Cloud Services

Pay-per-use principles.
Hosting and housing.
CaaS, UCaaS.
Cloud computing.
Management of global offers, voice, data, mobile, XasS.

6. Global management. International contracting

Characteristics of international networks and services.
Pan-European contracts.
Global contracts.
Common management strategies in multinationals

7. Basic negotiation principles

Leading the process. Proactivity.
Sweating vs. perspiring.
RFP drafting.
Contract drafting. Key clauses.
Internal and external marketing.
External support

DURATION

Two 3-hour sessions